Patient Experience

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What Our Patients Need To Know

Orthopaedic Bone & Joint Specialists, PA

You may call or email a request for an appointment, once the appointment is confirmed our Appointment Schedulers will complete your registration and verify your Health Coverage. This call may take several minutes to complete but will insure your appointment wait time is minimal. Our office recently completed the process of establishing Electronic Health Records. We now have the capability of scheduling your appointment electronically or by phone.  If you prefer sending an email to request a date, our friendly staff will call you to confirm. The appointment scheduler will guide you to the Registrations & Intake forms that must be completed before seeing the doctor.

For us to best treat your condition or injury, we need to have a comprehensive understanding of your current health status. If you were unable to complete the Registration & Intake forms prior to the visit, please advise Reception when signing in for your appt. For your initial consult, please bring all of the items listed below. If we do not have all of your relevant medical records and films at the time of your visit, your appointment may need to be rescheduled.

  • Previous x-rays, CT scans, or MRI scans: films AND reports must be provided.
  • Medical records of previous testing or treatment (EMGs, physical therapy, etc.)
  • Referral(s) and pre-authorization(s)
  • Insurance card and applicable co-payment
  • Picture ID/Driver’s License
  • Referring Physician/Entity-name, address & phone & fax #’s
  • Primary Care Physician-name, address & phone & fax #’s
  • Preferred Pharmacy- name, address & phone & fax #’s
  • List of all Medications including Vitamins or Homeopathic drugs
  • List of all Hospitalizations and or Surgeries

Once registration is complete, a member of our staff will escort you into an exam room to complete your Intake.

You will then be escorted to the first available exam room where you will change into a dressing gown.

A Medical Assistant will review your medical history and determine the need for additional X-rays. If additional X-rays are required the X-ray tech on duty will escort you to the X-ray Lab then back to your exam room.

The physician will meet with you for an examination and consultation. After your examination and consultation, you will receive an explanation of your condition and may be provided with instructions on necessary follow-up diagnostics or appointments. Your physician will discuss the range of treatment options for your diagnosis. Should add’l studies be required, you will be asked to visit the offices of our Special Studies Coordinator or our Surgical Coordinator.

It may take one to two hours to complete your initial visit and may be longer depending on the complexity of the care required.

Good medical care standards recommend that your doctor review your medical record and update your medical history before renewing a prescription. This process will generally occur during our usual office hours Monday through Friday between 8:00am and 5:00pm. Therefore, no medications will be refilled when the office is closed, i.e. after business hours (after 5:00 p.m. MST), on weekends or during holidays. Please plan ahead.

Our goal is to complete/reply to refill requests within 48 hours of receipt, regardless of the form of the request, i.e. fax, phone or pharmacy.
One of our Physicians must authorize/approve refills for prescriptions.

Patients requesting refills should allow 48 hours (two business days). Prescription requests submitted after 3:00pm Monday-Thursday will not be called in until the next day. Be sure to submit your request before 3:00 pm on Fridays.

The preferred way to obtain a refill is to contact your pharmacist to request a refill of your medication electronically. This minimizes the risk of an adverse drug reaction especially in situations where you have received a new medication from another provider which has not yet been recorded in our medical record.

To call the office for a prescription request, dial 505-843-7798 or 505-242-2764 choose Option 3 (Doctor’s Assistants), then choose extension 106 for Dr. Altman.

We ask that you leave a message for our Doctor’s Assistants whose telephones lines are checked hourly or use the secure Patient Fusion Portal link on our website www.bonesrus.com. In order to ensure timely service, be sure to include the following information.

  • Your complete name with spelling of last name
  • Your Date of Birth
  • Name of pharmacy with phone number
  • Name of the drug, quantity and prescription number if available
  • Last date of Refill
  • Your return phone number
  • For your own convenience, call your pharmacy before leaving home to make sure they have your prescription ready
  •  
    The law prevents us from phoning in prescriptions for Class II Narcotics such as Percodan, Percocet, Tylox, Oxycodone, etc. If a refill is appropriate, your doctor will write a prescription that can be picked up or mailed to you. Please allow ample time for this process.

  • If your physician is not in the office you may have to wait until he returns for long term pain control medication refills.
  • Orthopaedic Bone & Joint Specialists physicians will not refill narcotic prescriptions for patients not seen in the past 90 days.
  •  
    Policy regarding narcotics/controlled substances

    The physicians of Orthopaedic Bone & Joint Specialists do not routinely prescribe narcotics on a long-term basis, nor do we administer narcotics by injection in the clinic. No narcotic medications are kept on site. Individuals who are seeking “pain killers” for chronic use are hereby advised to seek treatment with an appropriate pain management clinic. When indicated, long-acting opiates are prescribed in extremely limited quantities without automatic refills.

    It is an inherently dangerous practice to receive prescriptions for narcotics and other controlled substances from several physicians at the same time. Therefore, patients who do seek narcotic prescriptions through this office agree that, unless otherwise indicated by Orthopaedic Bone & Joint Specialists, we are to be the sole prescribing physicians for the patient. Furthermore, patients desiring prescriptions for controlled substances from our office agree to grant us permission to contact pharmacies, other physicians and the State Board of Pharmacy in order to ensure compliance with this policy. If we determine multiple physicians are ordering prescriptions for pain medications we will immediately cease all orders for such treatments from our office.

  • Due to legal and regulatory guidelines, there will be NO replacements issued for prescriptions for narcotic medications that have been lost or stolen.
  • If your medication requires prior authorization, your pharmacist can fax the required form to our offices for processing.
  • We hope you will find these policies and guidelines helpful. We look forward to providing your Orthopaedic care.


    Contact Our Orthopedic Center

    For further information about the policies at our orthopedic center, contact our friendly staff at Orthopaedic Bone & Joint Specialists.  We will be happy to answer any questions or schedule your visit!